FAQ

Fetching Availabilities by Rate

The RESERVED rates require availability. FREESALE and PASS rates do not have any availability limitations aside from the hours the attraction is open to the public. You will need to retrieve the products by operator/supplier to determine which rates are which.

Missing Availabilities

The availability endpoint is intended as a way to assert that a specific availability time has the capacity to accommodate the qty requested. Consequently, the date/time provided via the at argument must match the date/time of the availability start exactly.

Moving into Production

Please reach out to Redeam via Slack or support@redeam.com that you have completed integration testing in Sandbox and you are ready to schedule your pre-launch call.

Creating a Voucher from a Booking

The barcode values within booking.tickets[].barcode are generated by the reservation system, and will always be redeemable at the operator. The optional top-level barcode within the booking request (booking.barcode) may be redeemable at the operator, but this depends on the reservation system's Channel API implementation

We strongly recommend printing the values within booking.tickets[].barcode on all vouchers, as these values have been approved by the operator's reservation system.

Looking up an order by PartnerID

An operator’s ability to search by partnerId depends on the reservation system’s capabilities. The partnerId data is passed to the operator's reservation system with the booking, but the reservation system may not make that data visible through their operator-facing application.